Effective as of: September 6, 2026

Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of TheProviderShift.com and your purchase or use of programs, events, education, memberships, communities, consulting services, digital or physical materials, and other offerings provided by CEP Ventures, LLC, doing business as The Provider Shift™ (“The Provider Shift,” “TPS,” “we,” “us,” or “our”). By accessing our website, registering for or purchasing an offering, or participating in a TPS program, you agree to these Terms.

1. THE PROVIDER SHIFT

The Provider Shift provides professional education, Masterclasses, networking and professional community opportunities, consulting, continuing education opportunities, and related services primarily for healthcare professionals and healthcare organizations.

Specific offerings, benefits, schedules, eligibility requirements, and pricing may vary and will be described at the time of registration or purchase.

2. EDUCATIONAL PURPOSE

TPS educational content is provided for professional education and informational purposes.

Content provided through our website, Masterclasses, continuing education programs, Complex Injury Network, consulting, social media, presentations, materials, or other offerings does not constitute medical, legal, accounting, tax, financial, or other regulated professional advice.

Participants remain responsible for exercising their own professional judgment and complying with laws, regulations, licensing requirements, professional standards, payer requirements, and scope-of-practice requirements applicable to them.

3. CONTINUING EDUCATION

Certain TPS programs may be eligible for continuing education (“CE”) credit. CE eligibility, approval, credit hours, jurisdictions, professions, attendance requirements, and reporting requirements may vary by event.

Unless specifically stated otherwise, registration for a TPS event does not guarantee that CE credit will be accepted by a participant's licensing board or jurisdiction.

Participants are responsible for confirming whether a program satisfies their individual licensing or renewal requirements. TPS may require attendance verification, completion of evaluations, participation for a specified period, or other requirements before issuing CE documentation.

4. REGISTRATION AND ACCOUNTS

You agree to provide accurate and current information when registering for TPS programs or services.

You are responsible for maintaining the confidentiality of any account credentials and for activities conducted through your account.

Registrations, memberships, and access rights are intended for the individual or organization purchasing them unless TPS expressly permits transfer or sharing.

5. PAYMENTS

Prices are displayed at the time of purchase unless otherwise stated in a separate written agreement.

Payments may be processed through Stripe or another authorized payment processor. By submitting payment information, you authorize TPS and its payment processor to charge the applicable amount according to the terms presented at purchase.

For installment plans or recurring memberships, you authorize recurring charges according to the schedule disclosed when you enroll until the applicable payment obligation is completed or the membership is cancelled in accordance with its terms.

You remain responsible for amounts incurred before an effective cancellation.

6. CANCELLATIONS, REFUNDS, AND TRANSFERS

Refund, cancellation, transfer, and rescheduling terms may vary by program, event, membership, or service.

Any specific cancellation or refund policy presented during registration or contained in a written agreement will govern that purchase. Unless a different policy is expressly stated at purchase, payments are non-refundable once the applicable program, service, event, or membership period has begun. TPS may, at its discretion, permit registration transfers or credits toward a future offering.

TPS reserves the right to cancel, postpone, reschedule, relocate, or modify an event or program due to circumstances reasonably requiring a change.

If TPS cancels an offering without providing a reasonable replacement or alternative, TPS may provide an appropriate refund or credit.

Travel, lodging, transportation, lost income, and other expenses incurred by participants are their own responsibility and are not reimbursable by TPS.

7. MEMBERSHIPS AND COMPLEX INJURY NETWORK

Membership in TPS or participation in the Complex Injury Network (“CIN”) may provide access to professional communities, educational opportunities, events, resources, discussions, and other benefits.

Membership does not guarantee referrals, patients, revenue, business opportunities, professional relationships, or financial results.

Members agree to interact professionally and respectfully and not to use TPS communities to engage in unlawful, misleading, abusive, harassing, discriminatory, or inappropriate conduct.

Members are responsible for complying with applicable privacy and confidentiality obligations when participating in community discussions.

Do not post protected health information (“PHI”), personally identifiable patient information, confidential medical records, or other information that would violate HIPAA, applicable privacy laws, professional obligations, or patient confidentiality requirements.

TPS may suspend or terminate access to a community or membership for conduct that TPS reasonably determines violates these Terms or jeopardizes the community, its participants, or TPS.

8. NO GUARANTEE OF RESULTS

TPS provides education, information, relationships, tools, strategies, and professional resources designed to help healthcare professionals and organizations improve their businesses and professional practices.

However, TPS does not guarantee any specific:

  • Revenue

  • Profit

  • Patient volume

  • Referrals

  • Business growth

  • Operational improvement

  • Professional outcome

  • Clinical outcome

  • Financial result Individual results depend on numerous factors outside TPS's control.

Testimonials, examples, case studies, or results discussed in TPS materials represent individual experiences and should not be interpreted as guarantees of future performance.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, TPS owns or licenses the content and materials provided through its website, programs, Masterclasses, continuing education events, CIN, presentations, documents, frameworks, graphics, videos, recordings, and other offerings.

This includes trademarks, trade names, program names, proprietary frameworks, course materials, written content, and other intellectual property. TPS content is provided for the purchaser's personal or internal professional use. Without prior written permission, you may not:

  • Reproduce or distribute TPS materials

  • Sell or sublicense TPS content

  • Upload TPS materials to shared repositories

  • Record programs when recording has not been authorized

  • Republish substantial portions of TPS educational materials

  • Use TPS materials to create or deliver competing educational products or programs

  • Remove copyright, trademark, or proprietary notices

The Provider Shift™, Caring. Efficient. Profitable.™, Complex Injury Network, and other identified TPS names, marks, programs, and proprietary frameworks are the property of CEP Ventures, LLC to the extent protected by applicable law.

10. PHOTOGRAPHY AND RECORDING

TPS events may be photographed, filmed, or recorded.

Where appropriate, attendees will be notified of recording or photography. By participating after receiving such notice, you acknowledge that event photographs or recordings may include you, subject to applicable law and any consent requirements.

Unauthorized recording, reproduction, or distribution of TPS presentations or materials is prohibited.

11. CONSULTING SERVICES

Consulting engagements may be subject to additional written agreements, scopes of work, proposals, or engagement terms.

If a separate signed agreement conflicts with these Terms regarding a specific consulting engagement, the signed agreement will control for that engagement.

12. THIRD-PARTY SERVICES

TPS may use or link to third-party platforms, products, services, speakers, vendors, payment processors, or resources.

TPS does not control and is not responsible for the availability, accuracy, privacy practices, security, products, services, representations, or actions of independent third parties.

13. WEBSITE USE

You agree not to:

  • Use our website for unlawful purposes

  • Attempt unauthorized access to our systems

  • Interfere with website operation or security

  • Introduce malware or harmful code

  • Scrape, copy, or systematically extract TPS content without authorization

  • Misrepresent your identity or affiliation

  • Infringe TPS or third-party intellectual property rights TPS may restrict access when reasonably necessary to protect its website, systems, intellectual property, customers, or business.

14. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our website, content, programs, and services are provided on an “as is” and “as available” basis except where expressly stated otherwise in a written agreement.

TPS does not warrant that its website or services will always be uninterrupted, error-free, or free from all harmful components.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, CEP Ventures, LLC, The Provider Shift, and their owners, officers, employees, contractors, instructors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of our website, programs, events, communities, materials, or services.

To the fullest extent permitted by law, TPS's aggregate liability relating to a particular purchased offering will not exceed the amount you paid TPS for that offering giving rise to the claim.

These limitations do not apply where prohibited by law.

16. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless CEP Ventures, LLC and The Provider Shift from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of TPS services or materials, violation of these Terms, or violation of another person's rights.

17. TERMINATION

TPS may suspend or terminate access to its website, programs, memberships, communities, or services when a user materially violates these Terms, applicable law, community standards, or payment obligations.

Provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and other provisions that reasonably should survive termination will remain effective.

18. GOVERNING LAW

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

To the extent permitted by law, disputes relating to these Terms or TPS services will be brought in courts of competent jurisdiction located in Tennessee. Nothing in this provision eliminates consumer rights or jurisdictional protections that cannot legally be waived.

19. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, services, or legal requirements.

The “Last Updated” date will indicate the most recent revision. Material changes will apply prospectively as required by applicable law.

20. CONTACT

Questions, concerns, or privacy requests may be directed to: